Policies

In some instances, our photo may represent an overall theme or look and include a one-of-a-kind vase which cannot be exactly replicated.

Although the actual bouquet may not precisely match the photo, its temperament will. Occasionally, substitutions of flowers and/or containers happen due to weather, seasonality and market conditions which may affect availability. If this is the case with the gift you’ve selected, we will ensure that the style, theme and color scheme of your arrangement is preserved and will only substitute items of equal value or higher value.

If any design elements are of major importance to your order, please include them in the florist instructions at checkout or contact us to ensure availability.

Delivery Areas & Fees

We are proud to offer local delivery to our community and the surrounding areas.

• We hand-deliver beautiful floral arrangements and gifts within our shop's delivery radius in Corunna, ON. This includes the following zip codes: N0N 1G0, N0N1B0, N0N1R0, N0N1M0, N7S, N0N1C0, N0N1E0, N7T, N7V, N0N2H0, N0N0A2, N0N0A1, N0N1H0. We also service the nearby towns of Brigden, Bright's Grove, Camlachie, Corunna, Courtright, Mooretown, Oil Springs, Petrolia, Point Edward, Port Lambton, Sarnia, Sombra, Plymton-Wyoming, Wallaceburg and Walpole Island

• Special Locations: Delivery is also available to hospitals, nursing homes, funeral homes, and assisted living facilities in our service area.

• Delivery Fees: A delivery fee is calculated at checkout based on the recipient's address. You will see the exact fee before you finalize your order.

• Free Local Delivery: Enjoy free local delivery right to your doorstep in Corunna! Your delivery fee will be waived off automatically at checkout for all qualifying local orders. (#Note: add only if Florist offers Free local delivery)

Delivery Times

• Same-Day Delivery: Same-day delivery is available for orders placed before our daily cut-off time of 2 PM.

• Next-Day Delivery: Orders placed after our daily cut-off time will be prioritized for next-day delivery.

• Special Requests & Time-Sensitive Orders: For time-sensitive events (weddings, funerals, etc.), please place your order well in advance and provide detailed instructions. While we'll do our best to meet requested delivery windows, we cannot guarantee specific delivery times.

• Holiday Deliveries: For major floral holidays (e.g., Valentine's Day, Mother's Day), please place your order at least 48 hours in advance to guarantee timely delivery. Due to the high volume of orders, we cannot guarantee specific delivery times on these days.

Recipient & Redelivery Policy

• Accurate Information is Key: To avoid delays and ensure a smooth delivery, please double-check that you have provided the recipient's full name, a complete and correct street address (including apartment or suite number), and a working contact phone number.

• Recipient Not Available: If the recipient is not available at the time of delivery, our driver will use their best judgment to ensure the flowers are left in a safe place. This may include:

  1. Leaving the arrangement on a covered porch or with a doorman/receptionist.

  2. Leaving the flowers with a neighbor and leaving a note for the recipient at front door.

  3. Attempting to contact the recipient or sender by phone to arrange a redelivery.

• Redelivery Fees: If a delivery attempt fails due to incorrect address information provided by the sender or the recipient is unavailable and we are unable to leave the flowers in a safe place, an additional redelivery fee will be charged to reattempt delivery.

• Refunds: If the flowers or products received are damaged, incorrect, or fail to meet your expectations, please contact us at (519) 862-1414 within 24 hours of delivery. We will offer a replacement or refund based on the situation.

• Order Cancellations: You may cancel your order anytime before it has been processed or shipped. Once the product is delivered, no cancellations are possible.

• Returns: Due to the perishable nature of flowers, returns are not accepted. However, we will work with you to resolve any issues and ensure your satisfaction.

• Specialty Items: Non-perishable specialty items can be returned within 7 days of receipt for a full refund, provided they are unopened and in their original packaging with receipt.